All FAQ's

COVID-19 UPDATE - Rest assured, our Warehouse Team are adhering to all COVID-Safe Protocols while carefully picking and packing your orders.

 
Spend $99 Sitewide & receive our best selling Un-baking Paper (rectangle/forest) for FREE (valued at $29): Automatically added to cart. Offer only applicable once per eligible order over $99. Offer available from 8am AEDT Thursday 8th September - midnight AEDT Weds 14th September. Sorry, no rainchecks. Can be used in conjunction with other offers.

How much is shipping within Australia?

Standard Shipping:

$10 Flat Rate
Timeframes: Australia Post Standard Metro 3-6 business days, Australia Post Standard Regional: 4-13 business days. 


All orders are sent with signature on delivery, with the exception of thin, lightweight parcels that will be sent as a letter and cannot be tracked. You can select this option if eligible in checkout for $7. Please note: due to COVID-19 packages sent with Australia Post will not require signature on delivery at this time. Once your order has been dispatched, you will receive a shipping confirmation email. Your email will contain your tracking details. 

Express Shipping:

$15 Flat Rate
Timeframes: Australia Post Express metro 1-3 business days, Australia Post Express Regional: 2-5 business days.

If you need a gift in a hurry, we have a range of gift cards offering total flexibility. 

How much is international shipping?

International shipping is a flat fee per order under 10kg with both standard and express options as outlined below.

International shipping costs (calculated in your selected currency):

New Zealand:    Standard Tracked Shipping - $20 Express Tracked Shipping - $30   Worldwide:   Standard Tracked Shipping - $30  Express Tracked Shipping - $40

 
*If your International order is over 10kg additional shipping costs may apply - our Customer Care team will be in touch if additional payment is required.

 *Please note that due to COVID-19 there are restrictions on some countries receiving international mail, if you are concerned about your order delivery please contact us at hello@seedandsprout.com and we will happily assist.

*Please note all international orders are subject to import and/or customs charges, which the receiver/customer is liable for. Seed & Sprout cannot be responsible for these additional charges.

 *For more info about shipping services please check here.

I just placed my order, when will my items ship?

Generally, we ship within 1-3 business days, but the current dispatch time is 3-5 business days. This is due to adherence to COVID safety protocols as well as a backlog from the promotional period. Please note that due to COVID-19 there are some delays in transit, we appreciate your patience.

How long until I receive my order?

For Domestic orders with Standard Shipping:
Australia Post standard metro 3-6 business days, Australia Post Standard Regional: 4-13 business days.

For Domestic orders with Express Shipping:
Australia Post Express metro 1-3 business days, Australia Post Express Regional: 2-5 business days.

For International orders:
Delivery time differs between countries, for more information please use link below:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Please note that due to COVID-19 there are some delays in transit, we appreciate your patience.

If I place an order that contains 'pre order' and 'in stock' items, will the 'in stock' items be sent separately? Can I split my order?

If you order a pre order item with in stock items, your complete order will be sent once ALL items are in stock. If you need to receive items separately, you need to place a separate order, as shipping costs need to be covered.

Please order carefully, as we DO NOT split orders once they have been placed.

However, if you've already placed your order and you are desperate for the in-stock item to come first (we get it!) , you may be able to pay additional shipping to split your order.

Please get in touch with one of our team members and they will assist you.

Thank you for your understanding. 

Faulty goods

Something is wrong with my product!

Don't worry, we are here to help. Please email us at hello@seedandsprout.com or call us on 1300 407 356 and we will find a solution.

Afterpay

What is Afterpay?

After pay is a payment option that we offer on all our Australian orders. It’s basically like a lay-by that you get now! For more information visit this link https://www.afterpay.com/en-AU/how-it-works-online

I'd like to use Afterpay but I can't see it in the checkout?

Please contact us.

I'd like to use Afterpay but it's not working/sending me in a loop?

Please try your email address instead of phone number in the checkout. Afterpay does not work without an email address. 

Vouchers/Promo codes

How do I use a gift voucher/promo code?

Once you have checked out, on the right-hand side of the screen is a box that says ‘Discount’- enter your code there and press Apply. 

My promo code/gift voucher isn’t working!

Please firstly check you’ve entered the code in the right case (upper or lower), secondly, check the expiry of the code from the source of the code, or contact us

How many codes can we use in one order?

We can only use one code at a time. Better check which code you have can give you the bigger discount!

Returns + 100% Performance Guarantee on Bars

I don’t like my product, can I return it?

We gladly accept returns of unused products within 30 days of receipt or purchase - to read more please visit our Returns & Refunds page.

How does your 100% Performance Guarantee work for your Bars?

1. Order your Bar - every Bar in our range is 100% Performance Guaranteed
2. Try It - give it a whirl at home
3. Love it or your Money Back - If you're not happy with the performance, email us and we'll refund the purchase price of your Bar.

    How is silicone different to plastic?

    Although they share some similar characteristics, silicone is essentially a synthetic rubber. We use it for its highly durable, nonstick, stain-resistant, hard-wearing characteristics. It also cools quickly and tolerates extremes of temperature. Due to its durability it can be used for a long period of time, eliminating the need for single use plastics. 

    All of our silicone products and silicone components have all been tested and FDA Certified and comply with the Australian Standard AS2070:1999

    You can read about our silicone Take-Back Program here

    Where are your products made?

    Our products are designed by us in Byron Bay, Australia and made for us by manufacturing partners in Australia, Taiwan, China and India. 

    You can find more detailed information here